experience Infrastructure

client: therapist + doula | Campaign: care camp, virtual - 14 weeks

the problem

A long-term virtual workshop container was becoming difficult to hold operationally—too many moving parts across participant chats, shared links, resources, and internal communications. The structure of the experience wasn’t supporting the experience itself.

I stepped into the live container through hands-on tech support, participant follow-up, and active spaceholding throughout the workshop flow—helping stabilize the backend so the front-end experience could feel grounded and ORGANIZED.

the results

The result was a smoother-running workshop environment with fewer breakdowns in communication, no lost links or resources, and participants who felt more consistently supported throughout the experience.

The container didn’t change in intention—but the facilitator and participants could be better held in real time.

Email message from N. Ouomou Sylla with a highlighted paragraph discussing Riot's supportive role, mentioning their impact on a run of an event series and encouraging working with Riot for initiative, humor, and vibes. 
PRAISE FORM OUMOU IN AN EMAIL, AFTER CARE CAMP.
Screenshot of a virtual meeting with multiple participants, each face covered by a yellow smiley face icon. 
A ZOOM-ROOM SCREENSHOT (ABOVE) AND CHAT MODERATION (BELOW).
Screenshot of a virtual camp session with chat comments highlighted, showing a moderator welcoming participants and sharing links, with chat responses included.
Screenshot of a chat transcript featuring CAMP and CAMP moderator comments, including discussions about care sessions, reactions, and emotions like sadness and apology, with timestamps and participant names.